Privacy Policy – How bnb55 Protects Your Data

01 Introduction

This Privacy Policy explains how bnb55 collects, uses, stores and protects personal information when you access the bnb55 platform at bnb55.win, register a player account, make a PKR deposit or withdrawal, place a bet on cricket, PSL, football or any other market, or use any other feature of the platform including the Android app, live casino and bingo sections.

By registering an account or using the bnb55 platform, you confirm that you have read this Privacy Policy and that you understand and accept the data practices described here. This policy should be read together with the Terms and Conditions, which govern your overall use of the platform.

We take our responsibility to handle your data carefully very seriously. The information below is written to be as clear and straightforward as possible — not buried in legal language that is hard to follow. If any part of this policy is unclear, please contact our support team before using the platform.

02 Data We Collect

bnb55 collects personal data in two ways: information you provide directly and information collected automatically when you use the platform.

Information You Provide

• Registration details: Full name, date of birth, email address and a password when you create your account.
• Contact information: Mobile number, which may be used for account verification and security alerts.
• Identity verification: Government-issued ID documents, selfies or other verification materials when required as part of our account verification process.
• Payment details: Information related to your JazzCash, Easypaisa, Raast or bank account used for PKR deposits and withdrawals. Full payment credentials are handled by the respective payment provider, not stored on bnb55 servers.
• Support communications: Any messages, emails or chat transcripts you send to our support team, including details of queries or complaints.

Information Collected Automatically

• Device and technical data: IP address, browser type, operating system, device model and screen resolution.
• Usage data: Pages visited, features used, bets placed, session duration and navigation paths within the platform.
• Location data: General geographic location derived from your IP address. We do not collect precise GPS location.
• Cookie data: As described in Section 5 of this policy.

03 How We Use Your Data

bnb55 uses personal data collected from you for the following purposes only:

• Account management: Creating and maintaining your player account, verifying your identity and keeping your account secure.
• Service delivery: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast or bank transfer, settling bets and crediting winnings.
• Security and fraud prevention: Detecting suspicious activity, preventing unauthorised account access, identifying duplicate accounts and investigating potential fraud or match-fixing involvement.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling and enforcing self-exclusion or limit requests.
• Customer support: Responding to your queries, resolving complaints and improving service quality based on feedback.
• Platform improvement: Analysing aggregated usage data to understand how the platform is used and to improve features, navigation and the overall betting experience.
• Marketing communications: Sending you information about bonuses, promotions, PSL betting specials or new features — only where you have opted in to receive such communications.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

04 Payment Data

When you make a PKR deposit or withdrawal through JazzCash, Easypaisa, Raast or bank transfer, payment data is handled jointly by bnb55 and the relevant payment provider. Here is how that works in practice:

• bnb55 records transaction amounts, dates, references and the payment method type for accounting, fraud prevention and withdrawal verification purposes.
• Full account credentials for JazzCash, Easypaisa or your bank — such as account numbers, PINs or OTPs — are entered directly into the payment provider's interface and are never transmitted to or stored on bnb55 servers.
• Transaction records are retained for the period described in Section 7 of this policy in line with standard financial record-keeping requirements.
• If a chargeback or payment dispute is raised, bnb55 may share relevant transaction records with the payment provider or relevant institution to resolve the dispute.

05 Cookies & Tracking Technologies

bnb55 uses cookies and similar tracking technologies to operate the platform and improve your experience. A cookie is a small text file stored on your device when you visit the platform. We use the following categories of cookies:

Essential Cookies

These cookies are necessary for the platform to function. They keep you logged in during your session, maintain your account security token and remember your language preference. Without these cookies, the platform cannot operate correctly. They cannot be disabled.

Performance Cookies

These cookies collect anonymised data about how visitors use the platform — which pages are visited most, how long sessions last and where users navigate from. This data helps us identify areas of the platform that can be improved. No personal identity is attached to this data.

Functional Cookies

These cookies remember your preferences such as odds format, selected sport or betting market defaults, so you do not have to reconfigure them every time you log in.

Marketing Cookies

Where you have consented, marketing cookies may be used to show you relevant promotional content, cricket betting specials or PSL offers within the platform. You can withdraw consent at any time through your browser settings or by contacting support.

06 Sharing Your Data

bnb55 does not sell or rent your personal information to any third party. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and partner banks receive the minimum transaction data necessary to process your PKR deposits and withdrawals.
• Identity verification providers: If age or identity verification is required, your ID documents may be shared with a third-party verification service operating under strict data protection obligations.
• Game content providers: Live casino game studios receive your player session data to deliver live games. These providers operate under their own data agreements and are bound to use data only for game delivery.
• Fraud prevention and security: Where fraudulent activity is suspected, relevant account and transaction data may be shared with fraud prevention services or law enforcement if required.
• Legal obligations: bnb55 may disclose personal data if required to do so by applicable law, court order or in response to a valid legal request from an authority with jurisdiction.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for their own independent purposes.

07 Data Retention

bnb55 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for as long as your account remains open and active on the platform.
• Closed account data: After account closure, core account and transaction records are retained for a minimum of five years for anti-money laundering, fraud investigation and audit purposes.
• Support communications: Support chat and email records are retained for up to two years to assist with dispute resolution and service quality review.
• Marketing data: If you opt out of marketing communications, your opt-out preference is recorded and retained indefinitely to ensure we do not contact you again.
• Identity verification documents: Retained for the period required by applicable verification and financial regulations, after which they are securely deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Security Measures

bnb55 takes the security of your personal data seriously and implements technical and organisational measures designed to protect it against unauthorised access, loss, alteration or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the bnb55 platform, including during login, deposits and withdrawals.
• Encrypted storage of passwords — your password is never stored in plain text on our servers.
• Two-factor authentication options available on your account for an extra layer of security.
• Access controls that restrict which members of the bnb55 team can view personal account data, limited to those with a genuine operational need.
• Regular security reviews of our infrastructure and data handling processes.
• Monitoring for suspicious login activity and unusual account behaviour.

While we take strong precautions, no system is completely immune to security risks. You also play an important role in keeping your account safe — use a strong unique password, never share your credentials and log out of shared devices after each session.

09 Your Rights

As a bnb55 user you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request:

• Right of access: You can request a copy of the personal data bnb55 holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request deletion of your personal data. We will comply where there is no legal or legitimate reason to retain it.
• Right to restrict processing: In certain circumstances you can ask us to restrict how we use your data while a query is resolved.
• Right to object: You can object to your data being used for marketing purposes at any time.
• Right to data portability: You can request your data in a structured, machine-readable format.

We aim to respond to all data requests within 30 days. In complex cases we may extend this by a further 30 days and will inform you if that is necessary. Note that some requests may be limited where we have a legal obligation to retain certain data, such as financial records.

10 Children's Privacy

bnb55 is strictly an adult platform for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered an account or provided personal data on the platform, please contact support immediately so the account can be investigated and closed.

Where an account is found to belong to a minor, all personal data associated with that account will be deleted as quickly as reasonably possible. Any balance associated with such an account will be handled in accordance with our Terms and Conditions.

11 Marketing Communications

Where you have opted in during registration or through your account settings, bnb55 may send you marketing communications including information about new bonuses, promotions, cricket and PSL betting specials, new platform features and responsible gaming reminders.

These communications may be sent via email or push notification on the bnb55 Android app. We aim to send relevant, genuinely useful communications — not spam. You can opt out of marketing communications at any time in the following ways:

• Through the notification preferences section in your bnb55 account settings.
• By contacting support and requesting removal from marketing communications.

Opting out of marketing communications does not affect service-related messages such as deposit confirmations, withdrawal notifications, security alerts or important account updates — these will continue to be sent as they are necessary to operate your account.

12 Changes to This Privacy Policy

bnb55 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements in how we describe our data practices. When material changes are made, the "Last updated" date at the top of this page will be revised.

For significant changes that affect how we process your data in a material way, we will notify you via email or an on-platform notification where practical. Your continued use of bnb55 after a revised policy has been published constitutes your acknowledgement of the changes.

We encourage you to review this page periodically to stay informed about how bnb55 is looking after your data.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy-related concern, please get in touch with the bnb55 support team. We are available 24 hours a day, 7 days a week.

You can reach our team by email at: [email protected]

When contacting us about a data request, please include your registered username and a brief description of your request so we can locate your account and respond as quickly as possible.